LibidoNatural aims to provide the highest standards of customer service and to maintain these standards we need to collect certain information from you . In doing so, we are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.

What information do we collect and use?

When you place an order with us, we need to collect certain information to be able to process your order. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with LibidoNatural.

When you email us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately.

When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

Our site uses cookies to enhance your online experience. No personally sensitive information is stored in these, and the site will function fully if you have set your browser to refuse them.

We would like to be able to mail or email you occasionally including offers and updates, that we think may be of interest.

General Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are processed by GoogleCheckout.

We accept Visa, Mastercard, Delta and JCB. You will need to fill in your credit card number, expiry date, Card security code and the name and address of the card holder.

We also accept payment by Electron, Maestro, Solo (debit card). You will need to fill in your card number, name and address of the card holder, expiry date, and start date and issue number if there is one . (NOTE: Some Switch cards may not have a start date or issue number. If yours doesn't, don't worry, simply leave this field blank)

Credit or debit card payments made through Protx are straight forward. From our ‘Shopping Basket ’ page, you simply need to click on the ‘GoogleCheckout’ button to enter the GoogleCheckout Secure Server and then enter your credit card details into the form and submit your payment. If your credit card payment has been accepted you will then receive a message informing you that your order has been successful.

It is just as safe as placing an order over the phone or even buying from retail stores. We don't save your credit card information and can't even view it. All data is transmitted through a secure server (SSL) by our credit card processor.

Secure server
When you connect to a secure web server, such as our check-out procedure, you ask that server to authenticate itself. This authentication is a complex process involving public keys, private keys and a digital certificate. The certificate tells you that an independent third party has agreed that the server belongs to the company it claims to belong to. A valid certificate means that you can have confidence that you are sending information to the right place.

This SSL certificate logo shows you that these security measures are in place on this site.

The Internet Shopping Is Safe campaign for consumers is facilitated by industry and supported by Government. The campaign aims to help consumers avoid being confused by the deluge of online shopping advice, by uniting merchants, facilitators, banks and Government behind industry approved internet shopping advice and practical help. Consumers can shop online with confidence.

Department of Trade & Industry
Shopping on the internet is quick, convenient and safe as long as e-shoppers follow simple guidelines issued by the Department of Trade & Industry. Click here for handy hints on how to shop online safely and to find out about your rights as a consumer.